COMPLAINTS PROCEDURE

Complaints

If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:

By post: 68 King William St, London EC4N 7HR

By Email: Insert Complaints email address here

By Telephone: +44 203 805 1951

In the event that you remain dissatisfied you may, if you wish, to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service Exchange Tower

London

E14 9SR

Email: complaint.info@financialombudsman.org.uk

Telephone: +44 (0)30 0123 9123

Website: www.financial-ombudsman.org.uk